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Returns & Refunds

What do I do if I get a damaged/ defective or incorrect product?do I do if I get a damaged/ defective or incorrect product?

We offer an on the spot - Return Policy for all products. Once the products are delivered, no returns request shall be accepted. 
Returns are accepted only for the following reasons:
  • Damaged Product
  • Dead on Arrival
  • Manufacturing Defect
  • Incomplete Product
  • Incorrect Product
  • Expired Product
The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners.

Please send us 2 images (one of damaged part and one of the entire product) of the product to ascertain the reason for return which can be initiated by calling us Customer support +91-8447969797 or write to us on care@woodpeckerz.in

At the top of every page on Woodpeckerz, you will see a Support link
We request you to retain all packing materials unless instructed otherwise by our team. Refunds will be processed only after we have collected the product(s).

Once the pickup is done, refunds will be processed within 48 hours. Depending on the mode of payment you used, banks and payment gateways usually take between 7 to 10 working days to credit the amount to your account.
 

What do I need to do to return a product?
To initiate a return online through My Account:

Please send us 2 images (one of damaged part and one of the entire product) of the product to ascertain the reason for return by  calling us Customer support +91-8447969797 or write to us on hi@woodpeckerz.in
Note: You may not be able to submit Return Request if the delivery status is not updated (if the delivery is recently done) or you are trying to submit a request after 3 Days from the receipt of the product.

You are not a registered user and bought a product as a guest user on robinwood.in and hence are not able to access the 'My Account' Section. In such case, call us Customer support +91-8447969797 or write to us on hi@woodpeckerz.in

I am not registered user. What do I need to do to return a product?

If you are not a registered user and bought a product as a guest user, just 
call us Customer support +91-8447969797 or write to us on hi@woodpeckerz.in
Instead of Refund for a product, can you send me a replacement or can I exchange the product?
Due to logistic reasons, we do not offer exchange/replacement of orders.
The returned product should be in its original packaging, and in the same condition as you received the product. Please ensure that all tags, peripherals, warranty/ guarantee card, freebies and accessories including keys, straps and locks are intact.

The Easy Return Policy at WOODPECKERZ is absolutely hassle-free. Once we validate the refund, we will pick up the product through our own in-house logistics team. All you need to ensure is that you send us image of the product on time.

Who shall bear the shipping cost for the products returned?

Woodpeckerz will pick up the product that you wish to return, from your doorstep and bear the shipping cost.

Can I return a product in case I do not want it or do not like it?

Item cannot be refunded for any reasons other than following: Damage / dead on arrival, Manufacturing defect/Expired product & In-correct product. For other category-wise exclusions, please refer to Bliss Furnish Easy returns policy Brand warranties, wherever applicable, would supersede Woodpeckerz Easy returns policy.

We do not accept cancellation once the order is placed. These are all made to order products and made specially for you. 

Why did Woodpeckerz cancel my confirmed order?

Woodpeckerz sources products from several merchants spread across the country. While our team does its best to ensure that the products are available with the merchant at all times, and that the regular stock updates are done, there could still be a possibility of your order getting cancelled due to one or more of the below mentioned reasons:
  • The product is rejected at our fulfillment center due to Bad Quality and the merchant is not able to arrange for a fresh product within the promised shipping timeline as shown on the product information page.
  • The product is Out Of Stock with our merchant.
  • Our logistic partners are unable to deliver the product to the desired delivery location due to some circumstances.