Woodpeckerz Furniture is committed to deliver the customer’s order accurately, in good condition, and always on time promised by the website.
- We offer FREE Shipping for all products ordered through our site, if customer’s delivery location falls under the serviceable city/town and the pin code (and above Rs 20,000)
- Each order may be shipped only to a single destination address specified at the time of payment for that order. If the customer wishes to ship products to different addresses, they need to place multiple orders.
- We make best efforts to ship each item in the customer’s order within 10 to 15 working days from the date of order placement. However, in some cases, it may take longer, up to 20 working days, as we may have to arrange despatch from our Factory. In the unlikely event that we are not able to ship any order completely within 20 working days of the order, we shall cancel the remaining unshipped part of the order, and send an email informing the customer about the same. In such cases, the payment against the unshipped part of the order shall be refunded, in the same mode and manner that the customer had made the payment.
- Our logistics department works on all working days of week (Monday to Sunday), excluding public holidays.
- We strive to ship all items in the order together, but this may not be possible in some cases due to product characteristics, or availability.
- If the customer believes that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, they are requested to refuse to take delivery of the package, and call our Customer Care or send a mail to firstname.lastname@example.org, mentioning their order reference number. Our customer service team shall make our best efforts to ensure that a replacement delivery is made to them at the earliest.